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just trying to do a Direct Roll Over of my stock from John Hancock to Merrill Edge, it has been going on since 11/1/17, can't seem to get the proper forms from JH to get this done. On the website, they sent me the wrong forms, now I am told it will just take time and...
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1.0
I didn't like
  • Customer service - better training
#1142346
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My 82 year old mother purchased John Hancock long term care insurance through her employer over 20 years ago. She went into an assisted living facility a little over a year ago in Dec 2014. The problem comes in with JH's customer service when the insurance check is on...
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I didn't like
  • Claims verification process customer service
#784408
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Just for the record, I would not recommend purchasing ANY Life Insurance from the John Hancock Company in Boston, MA. Without going into detail, I can say from years of experience with that company, they DO NOT care about the client (ie, the policy holder), which is...
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#520011
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